Propensio Finance Limited

Financial Ombudsman decision DRN-3566557 Not upheld

Not upheldoutcome, as published by the Ombudsman

£26,000redress stated in the decision

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

If Mr S has financial difficulties in making these repayments, then he should tell Propensio and ask it to help himTreatment in financial difficulty

credit charges of a little under £26,000Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3566557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.