National Westminster Bank Plc

Financial Ombudsman decision DRN-3561559 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

NatWest has now removed the association it recorded with the fake address from Ms J’s credit file.Credit file reporting

NatWest accepted this, and accepted that on reflection it should not have acted on the letter to change the details on Ms J’s account.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3561559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.