NewDay Ltd

Financial Ombudsman decision DRN-3560558 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

their first final response failed to address all her concerns.Complaint handling

NewDay’s customer service was poor when they didn’t call Miss C back on three occasions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3560558.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.