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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-3560500 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Ms H complains about how Volkswagen Financial Services (UK) Limited (VWFS) handled matters when she experienced financial difficulty.Treatment in financial difficulty

I find the delay to consider the request was unreasonable.Service failure

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3560500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.