Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3559993 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr B complains that Sainsbury's Bank Plc failed to restart the payments on his loan after a payment freeze and then restarted them later without his permission and without discussing an affordable repayment amount.Treatment in financial difficulty

Sainsbury’s Bank has confirmed that Mr B’s credit file hasn’t been affected by thisCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3559993.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.