Barclays Bank UK PLC

Financial Ombudsman decision DRN-3556516 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

She felt members of staff were rude, in particular she said they refused to get a manager initially and didn’t take into account her mental health.Support for vulnerable customers

Mrs S complains Barclays Bank UK PLC provided a poor service when she tried to withdraw cash from her current account in a branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3556516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.