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Financial Ombudsman decision DRN-3555725 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
I have also taken into account that Mr C is a vulnerable consumer who also has a disability.Support for vulnerable customers
Argos should Pay Mr C £250 for the distress, upset and inconvenience it has cause by the overall service it has provided and how it treated Mr C as a vulnerable consumer.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3555725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.