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Capital One (Europe) plc
Financial Ombudsman decision DRN-3554932 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr C complains that Capital One (Europe) plc are charging more than the monthly payment he agreed as part of a repayment planTreatment in financial difficulty
Mr C complains that Capital One (Europe) plc are charging more than the monthly payment he agreed as part of a repayment plan and that they are discriminating against him due to him being disabled.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3554932.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.