HSBC UK Bank Plc
Financial Ombudsman decision DRN-3554444 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
HSBC says that B applied for ‘breathing space’ on loan repayments.Treatment in financial difficulty
It has confirmed that the credit record for B will be amended.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3554444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.