HSBC UK Bank Plc
Financial Ombudsman decision DRN-3549881 Upheld
Upheldoutcome, as published by the Ombudsman
£30,400redress stated in the decision
Fri Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs K complain that HSBC UK Bank Plc won’t refund money they lost to a binary options investment scam.APP scam refund refused
Mr K complained to HSBC because he didn’t think it did all it could to help him.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3549881.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.