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Lloyds Bank PLC
Financial Ombudsman decision DRN-3546854 Upheld
Upheldoutcome, as published by the Ombudsman
£2,500redress stated in the decision
Thu Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Lloyds have already refunded Mrs R 100% of the funds she lost to the scam.APP scam refund refused
The main issue that is outstanding for Mrs R relates to the level of service she received from Lloyds.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3546854.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.