Experian Limited
Financial Ombudsman decision DRN-3541043 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Mr W complains about issues with Experian Limited when trying to access his credit report.Credit file reporting
Experian asked for identification documents to be sent in the post.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3541043.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.