Barclays Bank UK PLC

Financial Ombudsman decision DRN-3536042 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss N complains that Barclays Bank UK PLC won’t refund money she lost after she fell victim to a scam.APP scam refund refused

I also think the offer Barclays has made, to pay £150 compensation, for the delays in progressing Miss N’s complaint is fairComplaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3536042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.