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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-3534954 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
it accepted that its service had been poor, including advising Ms H (incorrectly) that the guarantee wouldn’t be affected by its decision to appoint a third party to carry out remedial works to the conservatory.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3534954.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.