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Creation Financial Services Limited

Financial Ombudsman decision DRN-3532388 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Creation have apologised for their failings and explained this was due to the volume of work their administrative team were handling at the time.Complaint handling

Creation failed to act promptly to Mrs N’s request, despite her providing the required documentation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3532388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.