Barclays Bank UK PLC

Financial Ombudsman decision DRN-3524617 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

The complaint Mr W complains that Barclays Bank UK PLC trading as Barclaycard made it difficult for him to access his account online.Identity checks and access

Mr W has said he’s had several phone calls, including one which lasted nearly two hours and nobody could resolve this issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3524617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.