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American Express Services Europe Limited
Financial Ombudsman decision DRN-3521378 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Wed Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
AMEX refused to register a complaint over the phone when instructed to do so, and then also ignored his subsequent letters of complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3521378.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.