Barclays Bank UK PLC

Financial Ombudsman decision DRN-3521101 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs A complains about how Barclays Bank UK PLC handled her fraud claims after she was the victim of two investment scams.APP scam refund refused

Mrs A has raised concerns over how Barclays dealt with her complaint and the service she received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3521101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.