Lloyds Bank PLC

Financial Ombudsman decision DRN-3520854 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Representatives on behalf of the estate of the late Mr DBereavement and power of attorney

Lloyds’ made the running of the estate much more difficult that it needed to beService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3520854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.