Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-3520536 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Santander issued a default notice as the arrears had built upTreatment in financial difficulty

Miss E complained to this service. An ombudsman fully reviewed Miss E’s complaint and issued their final decision in July 2019Complaint handling

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3520536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.