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Ascent Performance Group Limited

Financial Ombudsman decision DRN-3520269 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr K complains about the service that he’s received from Ascent Performance Group Limited, trading as Ascent Legal, in connection with his financial difficulties and medical issues.Treatment in financial difficulty

it was aware that he was vulnerable so it should have been dealt with him more sympatheticallySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3520269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.