HSBC UK Bank Plc
Financial Ombudsman decision DRN-3517813 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr B complains that HSBC UK Bank Plc provided him poor service regarding a cheque payment.Payment delayed or failed
HSBC have let Mr B down on a number of occasions detailed above.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3517813.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.