OakNorth Bank plc
Financial Ombudsman decision DRN-3517262 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mrs T has a disability, so after clicking through four screens from the link in the email OakNorth sent her, she emailed them and she asked them to tell her the interest rates.Support for vulnerable customers
She said this was bad service and laziness on OakNorth’s part.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3517262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.