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First Holiday Finance Limited

Financial Ombudsman decision DRN-3517076 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

claim under s.140A of the CCA, claiming the lending relationship between FHF and Mr C and Miss G was unfairProduct mis-sold

FHF referred the complaint to the supplier in the first instance. It said that as all of Mr C and Miss G’s grievances were to do with what happened at the time of sale, it was not in a position to assess their claim.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3517076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.