HSBC UK Bank Plc
Financial Ombudsman decision DRN-3516818 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
HSBC could have been a lot clearer in the explanation it gave for what happened.Complaint handling
Miss M complains that HSBC UK Bank Plc lost her data when her father (Mr M) was applying to open a bank account for her and that has made her vulnerable to fraud.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3516818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.