Barclays Bank UK PLC

Financial Ombudsman decision DRN-3516700 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Barclaycard accepted that a call handler Ms A spoke with, incorrectly informed her that Ms A had been given incorrect information during an online chat. They also accepted Ms A’s complaint had been incorrectly closed as a concern.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3516700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.