Santander UK Plc
Financial Ombudsman decision DRN-3515650 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Data and privacy
In the Ombudsman’s words
The estate of Mrs L (the estate) complains that Santander UK Plc (Santander) released account information to an unauthorised person, without seeking permission from the executor.Bereavement and power of attorney
The estate also complains that Santander wouldn’t help it to return money that had been transferred to the account.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3515650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.