Barclays Bank UK PLC

Financial Ombudsman decision DRN-3506962 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss Z is seeking to recover approximately £1,660 from Barclays Bank UK PLC (‘Barclays’) that she lost as the result of a third party scam.APP scam refund refused

I appreciate Miss Z has been candid with us about her vulnerabilities, and I have thought about them in making this decision.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3506962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.