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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-3506047 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,610redress stated in the decision
Tue Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
there may have been a misrepresentation of the benefits of the panelsProduct mis-sold
Pay Mrs S £200 payment for trouble and upset, if it has not already done so.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3506047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.