MotoNovo Finance Limited

Financial Ombudsman decision DRN-3502238 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Ms H complains that MotoNovo Finance Limited is asking her to pay more than she owes after she terminated a hire purchase agreement.Treatment in financial difficulty

She also says they didn’t communicate with her fairly.Service failure

Rules cited

Equality Act 2010, Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3502238.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.