Northern Bank Limited

Financial Ombudsman decision DRN-3501825 Upheld

Upheldoutcome, as published by the Ombudsman

£24,000redress stated in the decision

Thu Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs Q complain that Northern Bank Limited (trading as “Danske Bank”) have failed to refund over £90,000 they lost as part of an investment scam.APP scam refund refused

Mrs Q paid over £90,000 to a fraudulent investment merchant in 2020 during a period where she was suffering from poor mental health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3501825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.