MBNA Limited

Financial Ombudsman decision DRN-3501625 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Where MBNA becomes aware that Ms M may be in financial difficulty, the Financial Conduct Authority (FCA) has set rules and guidelines to be followed in the Consumer Credit Sourcebook (CONC) section of the FCA’s handbook. In particular, CONC Section 7 says that lenders should consider consumers in default or arrears difficulties with forbearance and due consideration.Treatment in financial difficulty

Ms M complains that MBNA Limited (“MBNA”) recorded missed payments and a default on her credit file despite her maintaining payments under a debt management plan.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3501625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.