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Nationwide Building Society
Financial Ombudsman decision DRN-3500217 Not upheld
Not upheldoutcome, as published by the Ombudsman
£420redress stated in the decision
Thu Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Support for vulnerable customers
In the Ombudsman’s words
This resulted in Mr A incurring a late payment fee on funds he was due to send to his solicitor.Payment delayed or failed
Mr A explained that he couldn’t get to a branch due to his vulnerabilities, and that he was shielding due to the pandemicSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3500217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.