HSBC UK Bank Plc
Financial Ombudsman decision DRN-3499877 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint concerns the way in which HSBC handled Mr B’s queries and complaints after he found out that his overdraft facility had been removed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3499877.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.