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American Express Services Europe Limited

Financial Ombudsman decision DRN-3499769 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr P says he complained to Amex, but it took several months before it responded to himComplaint handling

Mr P complains American Express Services Europe Limited (Amex) provided poor customer service and conflicting information regarding the cancelation of his credit card account following an attempted fraud on his accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3499769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.