Shogun Finance Limited

Financial Ombudsman decision DRN-3495906 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

didn’t allow him to enter into a payment plan and keep a car he acquired under a hire purchase agreementTreatment in financial difficulty

He also complains about the way in which Shogun has corresponded with him and how it has handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3495906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.