NCO Europe Limited
Financial Ombudsman decision DRN-3494978 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss V is unhappy NCO Europe Limited didn’t let her know that her credit card account had been defaulted.Credit file reporting
NCO also confirmed that because of this, the default was going to be removed from Miss V’s credit file.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3494978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.