Virgin Money plc
Financial Ombudsman decision DRN-3493330 Upheld
Upheldoutcome, as published by the Ombudsman
£1,200redress stated in the decision
Mon Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr M complains Clydesdale Bank Plc trading as Virgin Money didn’t treat him fairly when he had difficulties making repayments to his credit card account.Treatment in financial difficulty
In late 2020 Mr M told Virgin Money he had mental health concerns and was out of work.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3493330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.