National Westminster Bank Plc

Financial Ombudsman decision DRN-3492116 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr C complains that National Westminster Bank Plc (NatWest) hasn’t provided him with his funds from his closed account after the cheque that was issued was lost.Payment delayed or failed

She acknowledged NatWest’s offer to pay 8% compensatory interest on the funds from January 2021 until the funds are paid but said that this issue should have been resolved sooner.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3492116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.