Mosshill Credit Union Limited

Financial Ombudsman decision DRN-3487696 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms S has said she’s self-employed and due to the pandemic, there were periods of time where she was unable to work. Because of this she contacted MCUL to ask for assistance.Treatment in financial difficulty

I’m aware that she had to support young children whilst running a house and paying priority bills, and she’s said that this whole situation has impacted her health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3487696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.