Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-3485495 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

a bigger problem arose when Mr L learned a few months later that he was going to be charged around £500 interest because of the payment holidayInterest and rates

Mr L complains Mitsubishi HC Capital UK Plc gave him incorrect information and poor service in relation to a payment holiday on his motor finance agreementComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3485495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.