HSBC UK Bank Plc
Financial Ombudsman decision DRN-3483363 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr K complains HSBC UK Bank Plc won’t reimburse funds he lost as a result of a scam.APP scam refund refused
HSBC agreed when sending its file that there had been delays in the chargeback process and poor communicationComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3483363.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.