Motability Operations Limited

Financial Ombudsman decision DRN-3482014 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

so they can mitigate any risk to vulnerable consumers.Support for vulnerable customers

Miss G complains that when Motability Operations Limited (“Motability”) were provided with a General Power of Attorney they were wrong to refuse to allow her to continue to act on her account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3482014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.