Ikano Bank AB (publ)

Financial Ombudsman decision DRN-3479277 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Thu Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

where a customer is in financial difficulty, a business will sometimes need to ask questions about their customer’s income, expenditure and wellbeing in order to determine the severity of the financial hardship and situation they are inTreatment in financial difficulty

I understand this will come as a disappointment to Mr R, and I’m sorry to hear about the difficulties he has been having with his mental health, and I appreciate this has been a very difficult time for him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3479277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.