HSBC UK Bank Plc
Financial Ombudsman decision DRN-3475127 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs R and Mr R complain that HSBC UK Bank Plc addressed a letter to Mr R and not Mrs R despite Mrs R being the first name on the account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3475127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.