MONZO BANK LIMITED
Financial Ombudsman decision DRN-3474673 Upheld
Upheldoutcome, as published by the Ombudsman
£4,467redress stated in the decision
Wed Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Miss N complains that Monzo Bank Ltd (Monzo) won’t refund the money she lost in a scam.APP scam refund refused
Miss N has explained that she was vulnerable for a number of reasons on the day of the scam.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3474673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.