TSB Bank plc

Financial Ombudsman decision DRN-3471546 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

And so I think more could’ve been done to ensure she didn’t experience even more distress and inconvenience as a result of her medical condition.Support for vulnerable customers

Miss L complains about the customer service TSB Bank plc provided when she wanted to close some of her savings accounts and set up a standing order.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3471546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.