NewDay Ltd

Financial Ombudsman decision DRN-3468732 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr D is unhappy that NewDay Ltd didn’t set up payment holidays on his accounts when he first requested themTreatment in financial difficulty

NewDay then reported missed payments on his account to the credit reference agenciesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3468732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.