National Westminster Bank Plc

Financial Ombudsman decision DRN-3466432 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

impact that this has had on his credit fileCredit file reporting

NatWest have themselves acknowledged that the standard of service that Mr F received when contacting them about these issues wasn’t to the level that they aspire toComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3466432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.