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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3464384 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

wrongly charged interest for two yearsInterest and rates

correct any adverse information recorded on Mr M’s credit file about the late paymentCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3464384.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.